Terms & Conditions

Last updated: June 26, 2026

Welcome to Shasta Gutter Cleaning and Guards ("Shasta Gutter," "we," "us," or "our"). These Terms & Conditions govern your use of this website and the gutter services we provide across the greater Redding area and Shasta County. By using this site, requesting a quote, or hiring us for work, you agree to these terms. If you do not agree, please do not use the site or our services.

Website Terms

Use of this site

This website is provided to share information about our gutter cleaning, gutter guard, downspout, and inspection services and to make it easy to request a quote. You agree to use the site only for lawful purposes and not to disrupt it, attempt to gain unauthorized access, or use it in any way that could damage or impair the site or interfere with anyone else's use of it.

Intellectual property

The content on this site — including text, photographs of our work, the Shasta Gutter name and logo, graphics, and page design — is owned by or licensed to Shasta Gutter Cleaning and Guards and is protected by applicable laws. You may view and print pages for the purpose of evaluating or booking our services, but you may not copy, reproduce, republish, or use our content for other purposes without our written permission.

Accuracy of information

We work to keep the information on this site accurate and current, but we make no warranty that it is complete, error-free, or up to date. Service descriptions, availability, and the "Good for the Season" guarantee terms may change. Pricing shown or implied on the site is illustrative only — your price is the written or verbal quote we provide for your specific property.

Third-party links

This site may link to third-party websites or services (for example, our Facebook page or a text-messaging link). We are not responsible for the content, policies, or practices of those third parties, and a link does not imply our endorsement.

Service Terms

Quotes and estimates

Quotes and estimates are free and carry no obligation. A quote is based on the information you give us (such as your address and the number of stories your home is) and on what we observe at the property. If conditions differ materially from what was described — for example, unusually heavy debris, difficult access, or damage discovered on arrival — we will discuss any change before doing additional work.

Scheduling, access, and your property

To complete most jobs we need safe access to your roofline and, for cleanings, access to a working water spigot. You do not usually need to be home, as long as we can reach the work areas. Please let us know about pets, security systems, fragile landscaping, or other concerns in advance. We treat your property with care and aim to leave it cleaner than we found it.

Payment

Payment is due as agreed at the time of your quote or upon completion of the work unless we arrange otherwise in writing. We will tell you the price before we start, and you will not be charged surprise fees.

"Good for the Season" guarantee

Every gutter cleaning is backed by our "Good for the Season" guarantee: if your gutters overflow within four (4) months of a cleaning, we will return and re-clear them at no additional charge. The guarantee covers re-clearing of the gutters we serviced and does not cover overflow caused by gutter damage, undersized or improperly pitched gutters, downspouts blocked underground or beyond the visible system, storm or weather events beyond normal seasonal debris, or work performed by others after our visit. The guarantee applies to the cleaning service only and is not a warranty of the gutters themselves, gutter guards, or any structure.

Gutter guards and materials

Gutter guards and covers we install carry the manufacturer's warranty, if any; we pass through those terms and do not provide a separate product warranty unless stated in writing. Guards reduce how often gutters need clearing but do not eliminate all maintenance, and their performance depends on your roofline and the trees around your home.

Limitation of liability

We are licensed and insured and perform our work in a professional manner. To the fullest extent permitted by law, Shasta Gutter Cleaning and Guards is not liable for pre-existing conditions (such as already-rotted fascia, prior water damage, or aging gutters and fasteners), for damage that results from conditions we could not reasonably have discovered, or for indirect, incidental, or consequential damages. Our total liability for any claim relating to a job will not exceed the amount you paid for that job. Nothing in these terms limits any liability that cannot be limited under California law.

Photos of our work

We may take before-and-after photos of the work for quality records and, occasionally, to show examples of our work on our website or social media. These photos focus on the gutters and roofline and are not used to identify you or your address. If you prefer we not use photos of your property publicly, just let us know.

Cancellations

If you need to reschedule or cancel, please give us as much notice as you reasonably can so we can offer the time to another customer. We will do the same for you if weather or circumstances require us to move your appointment.

Governing law

These Terms & Conditions are governed by the laws of the State of California, without regard to its conflict-of-laws rules. Any dispute relating to the site or our services will be handled in the state or federal courts located in Shasta County, California.

Age Restriction

This website and our services are intended for adults. You must be 18 or older to use this website, request or purchase services from Shasta Gutter Cleaning and Guards, provide us with a mobile number, or consent to receive text messages from us. By using this website or opting in to our text messages, you confirm that you are 18 or older. If you are under 18, please do not submit any information through this website.

SMS / Text Messaging Terms

Shasta Gutter Cleaning and Guards operates a text messaging program so customers and prospective customers can reach us and receive service updates. These SMS terms form part of these Terms & Conditions.

• Program description and message types. Messages relate to the service you asked us about: replies to your questions, quotes and estimates, appointment confirmations and reminders, arrival and job-status updates, invoices and receipts, and follow-up about work we have completed for you. We do not send recurring marketing or promotional text campaigns.
• How you opt in. You consent to receive text messages by giving us your mobile number and asking us to contact you — for example by submitting a request form on this website, by ticking a text-message consent box where one is provided, or by texting us first at (530) 688-8367. Consent to receive text messages is not a condition of purchasing any goods or services.
• Message frequency. Message frequency varies and depends on your conversation with us and on any active or upcoming job.
• Message and data rates. Message and data rates may apply, depending on your mobile carrier and plan. Shasta Gutter Cleaning and Guards is not responsible for charges from your carrier.
• How to opt out. Text STOP to (530) 688-8367 at any time to cancel. You will receive one final message confirming that you have been unsubscribed, and we will send no further texts to that number. You can opt back in at any time by texting us again.
• How to get help. Reply HELP to any message for assistance, or contact us at (530) 688-8367 or info@shastagutter.com. Full support details are at the end of these Terms.
• Carrier liability. Mobile carriers are not liable for delayed or undelivered messages. Delivery depends on effective transmission by your mobile carrier.
• Supported carriers. Our program is supported by major mobile carriers in the United States. Carriers are not responsible for the content of messages.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

The mobile information you share with us, and your text messaging consent, are handled as described in our Privacy Policy.

Privacy

Our Privacy Policy explains what information Shasta Gutter Cleaning and Guards collects, how we use and protect it, how our text messaging consent works, and the choices and rights you have. It forms part of these Terms, and by using this website or our services you agree to it. Where these Terms and the Privacy Policy overlap on how we handle personal information, the Privacy Policy applies.

Changes to These Terms

We may update these Terms from time to time. Changes take effect when posted on this page, and we will revise the "Last updated" date above. Your continued use of this website or our services after changes are posted means you accept the updated Terms.

Support and Contact Information

Questions about these Terms, our services, or our text messaging program? Reach Shasta Gutter Cleaning and Guards here:

• Business name: Shasta Gutter Cleaning and Guards
• Phone: (530) 688-8367
• Email: info@shastagutter.com
• Text messaging help: reply HELP to any message from us
• Stop text messages: reply STOP to (530) 688-8367